Managing production in a collision center is a full-contact responsibility requiring focused attention. There are a lot of moving parts in this dynamic environment. Just getting by is costly. Maximizing resources benefits the entire staff, business, the customer experience and the businesses market position. Learn critical ways to think about production resources including; technician efficiency and skill-set, current production capacity, becoming proactive instead of reactive and logical work distribution are a few examples of topics in this 2-day course. Participants will experience exercises focused on production scenarios in order to apply the course learnings. You will learn key areas of focus for maximizing production potential. When applied these practices commonly translate to increased revenue, improved customer experience and greater profits.
This 2-day course provides owners and managers with a full array of proven tools, information and advice on how to position their collision repair business for success. Topics such as strategic thinking, business strategy, benchmarking, compensation planning, marketing strategy and human resource management are among the critical key areas addressed.
The course also provides a comprehensive understanding of how to use the Key Performance Indicators to identify opportunities for improvement, develop a business plan, set target performance, use a scoreboard to drive improvements, track progress and develop a culture of continuous improvement. Understanding how to measure, report and use Key Performance Indicators to drive process and business performance is critical to success. Participants who bring a Benchmark Report to the class gain the added benefits of applying course teachings directly to their business.
Join Aerocoat, a PSE Group Company, at booth 5358 at Aviation Week - MRO Americas, the world's largest gathering of the aviation maintenance community. This premier event brings together industry leaders, innovators, and experts to explore the latest trends, technologies, and strategies in commercial aviation maintenance, repair, and overhaul (MRO).
Meet PSE Group, and FAMIS, a PSE Group Company, at Tabletop 90 & 91 during The Powder Coating Week. Discover our engineered finishing solutions, distribution network, technical expertise, and a wide range of products and services in the powder coating industry.
Writing an accurate estimate and constructing a litigation worthy work-file are the core concepts behind the MVP Advanced Estimating Skills course. Technology as well as advancements in vehicle construction and very specific repair procedures are a few examples that drive the need for continuing education for front-line estimators. This course covers current topics such as how to interpret and apply OE repair information to estimates, how to evaluate specialty finishes and identify not-included refinish labor operations and paint material considerations regarding specialty finishes and a close evaluation of what’s included and what’s not when estimating welded-on panels and using line notes to support estimate entries and more. Each subject is accompanied by an interactive exercise where participants can apply the knowledge and practice substantiating their estimate lines.
Elevating the Customer Experience provides a practical approach to customer satisfaction that will knock the socks off your customers, as well as your competition. Discover how creating “Memorable Experiences” can provide a true competitive advantage by making extraordinary customer service the centerpiece of your marketing strategy.
Participants will study the Kano Model of Customer Satisfaction and learn the difference between (1) Customer Satisfaction, (2) Customer Service, and (3) Customer Experience. In addition, you will explore how customer service expectations vary among multiple generations and how the 4 personality styles: (1) Driver, (2) Amiable, (3) Expressive, and (4) Analytical determine how you interact with customers. If you want to learn how to build consumer loyalty that lasts a lifetime, this is the class for you.
Managing production in a collision center is a full-contact responsibility requiring focused attention. There are a lot of moving parts in this dynamic environment. Just getting by is costly. Maximizing resources benefits the entire staff, business, the customer experience and the businesses market position. Learn critical ways to think about production resources including; technician efficiency and skill-set, current production capacity, becoming proactive instead of reactive and logical work distribution are a few examples of topics in this 2-day course. Participants will experience exercises focused on production scenarios in order to apply the course learnings. You will learn key areas of focus for maximizing production potential. When applied these practices commonly translate to increased revenue, improved customer experience and greater profits.
This course covers current topics such as how to interpret and apply OE repair information to estimates, how to evaluate specialty finishes and identify not-included refinish labor operations and paint material considerations regarding specialty
finishes and a close evaluation of what’s included and what’s not when estimating welded-on panels
and using line notes to support estimate entries and more. Each subject is accompanied by an interactive exercise where participants can apply the knowledge and practice substantiating their
estimate lines.
Advancing technologies in automotive refinish products and the equipment available today positions collision centers for exceptional Refinishing Area Optimization. However, even with the exceptional refinish products and the best equipment available, throughput poses some unique challenges for today’s collision centers. The MVP Refinish Area Optimization class takes an in-depth look into the key areas that influence paint shop profitability in a negative way. We then look at the practical solutions used by progressive collision centers to improve throughput performance and enable vehicles to flow smoothly through the production process. Participants will learn these foundational principles and how to address the key contributing factors that drain production efficiencies and squash profits in our Refinish areas.
Advancing technologies in automotive refinish products and the equipment available today positions collision centers for exceptional Refinishing Area Optimization. However, even with the exceptional refinish products and the best equipment available, throughput poses some unique challenges for today’s collision centers. The MVP Refinish Area Optimization class takes an in-depth look into the key areas that influence paint shop profitability in a negative way. We then look at the practical solutions used by progressive collision centers to improve throughput performance and enable vehicles to flow smoothly through the production process. Participants will learn these foundational principles and how to address the key contributing factors that drain production efficiencies and squash profits in our Refinish areas.
Writing an accurate estimate and constructing a litigation worthy work-file are the core concepts behind the MVP Advanced Estimating Skills course. Technology as well as advancements in vehicle construction and very specific repair procedures are a few examples that drive the need for continuing education for front-line estimators. This course covers current topics such as how to interpret and apply OE repair information to estimates, how to evaluate specialty finishes and identify not-included refinish labor operations and paint material considerations regarding specialty finishes and a close evaluation of what’s included and what’s not when estimating welded-on panels and using line notes to support estimate entries and more. Each subject is accompanied by an interactive exercise where participants can apply the knowledge and practice substantiating their estimate lines.
Two years estimating experience is highly recommended for MVP Advanced Estimating Skills course as many of the exercises require participants to be proficient navigating procedure pages and OE repair procedures.
Your staff influences the perception and experience that the guest is having with your shop. Customer service staff, estimators, production managers, and managers may all have touch points with our clients. Do they understand how to influence the guests experience and connect with that client to create a bond that will foster an ongoing relationship? PPG MVP Professional Selling Skills is designed to provide the knowledge, skills and insights of the sales professional. Knowing what questions to ask, how to handle objections and pick up on buying signals are core competencies to close sales and build rapport. These skills are essential to drive high CSI and customer retention with today's consumer.
This 2-day course provides owners and managers with a full array of proven tools, information and advice on how to position their collision repair business for success. Topics such as strategic thinking, business strategy, benchmarking, compensation planning, marketing strategy and human resource management are among the critical key areas addressed.
The course also provides a comprehensive understanding of how to use the Key Performance Indicators to identify opportunities for improvement, develop a business plan, set target performance, use a scoreboard to drive improvements, track progress and develop a culture of continuous improvement. Understanding how to measure, report and use Key Performance Indicators to drive process and business performance is critical to success. Participants who bring a Benchmark Report to the class gain the added benefits of applying course teachings directly to their business.
Managing production in a collision center is a full-contact responsibility requiring focused attention. There are a lot of moving parts in this dynamic environment. Just getting by is costly. Maximizing resources benefits the entire staff, business, the customer experience and the businesses market position. Learn critical ways to think about production resources including; technician efficiency and skill-set, current production capacity, becoming proactive instead of reactive and logical work distribution are a few examples of topics in this 2-day course. Participants will experience exercises focused on production scenarios in order to apply the course learnings. You will learn key areas of focus for maximizing production potential. When applied these practices commonly translate to increased revenue, improved customer experience and greater profits.
LEADERSHIP DEVELOPMENT SERIES LEVEL 1
Getting the best results from your team takes management and leadership skills. The sad truth is that most managers acquire these skills by accident, through trial and error. Or worse, they continue blindly, figuratively beating their head against the wall, applying brute force tactics that just don’t work. These skills can be learned. The best leaders are constantly working to improving their skills. From the first-time manager to the seasoned leader, all can learn better ways to manage and lead others.
With that in mind, this course provides owners and managers with the opportunity to assess and strengthen their management and leadership abilities, while learning proven skills, tools, and approaches to moving others forward throughout their organization and getting the results needed.
This intensive course begins with a basic assessment where the participant will gain a better understanding of their own strengths and opportunities for improvement of their management and leadership skills. Throughout the course we’ll cover the most requested skills companies ask their leaders to develop. Topics include Communication, Managing Different Personalities, Motivation and Moral, Coaching, Leading Change, and Job Relations.
Writing an accurate estimate and constructing a litigation worthy work-file are the core concepts behind the MVP Advanced Estimating Skills course. Technology as well as advancements in vehicle construction and very specific repair procedures are a few examples that drive the need for continuing education for front-line estimators. This course covers current topics such as how to interpret and apply OE repair information to estimates, how to evaluate specialty finishes and identify not-included refinish labor operations and paint material considerations regarding specialty finishes and a close evaluation of what’s included and what’s not when estimating welded-on panels and using line notes to support estimate entries and more. Each subject is accompanied by an interactive exercise where participants can apply the knowledge and practice substantiating their estimate lines.
Writing an accurate estimate and constructing a litigation worthy work-file are the core concepts behind the MVP Advanced Estimating Skills course. Technology as well as advancements in vehicle construction and very specific repair procedures are a few examples that drive the need for continuing education for front-line estimators. This course covers current topics such as how to interpret and apply OE repair information to estimates, how to evaluate specialty finishes and identify not-included refinish labor operations and paint material considerations regarding specialty finishes and a close evaluation of what’s included and what’s not when estimating welded-on panels and using line notes to support estimate entries and more. Each subject is accompanied by an interactive exercise where participants can apply the knowledge and practice substantiating their estimate lines.
This 2-day course provides owners and managers with a full array of proven tools, information and advice on how to position their collision repair business for success. Topics such as strategic thinking, business strategy, benchmarking, compensation planning, marketing strategy and human resource management are among the critical key areas addressed.
The course also provides a comprehensive understanding of how to use the Key Performance Indicators to identify opportunities for improvement, develop a business plan, set target performance, use a scoreboard to drive improvements, track progress and develop a culture of continuous improvement. Understanding how to measure, report and use Key Performance Indicators to drive process and business performance is critical to success. Participants who bring a Benchmark Report to the class gain the added benefits of applying course teachings directly to their business.